Customer Support

Need help with a SellForge digital tool or ecommerce service? Contact sellforge339@gmail.com. You can also use the project communication channel provided by your assigned service team, where applicable.

Before you purchase

Ask us if you need clarification about what a tool or service includes, what is excluded, technical requirements, delivery methods or the estimated timeframe. For custom services, confirm the written scope, deliverables and customer responsibilities before purchasing or authorizing work.

Help with an existing order

When contacting support, include:

  • Your order number, if available.
  • The name and email address used for the purchase.
  • The digital tool or service purchased.
  • A clear description of your question or problem.
  • Relevant scope references, dates or non-sensitive screenshots.
  • The help you are requesting, such as access assistance, a progress update, completion review or billing investigation.

If you cannot find your order number, provide your purchase email, the item purchased and approximate purchase date to help identify the order. Do not include unrelated personal information.

Digital tool and access problems

Check the delivery method and instructions associated with your purchase. For email delivery, check your inbox and spam folder. If a download, secure link or account access does not work, describe the error and any relevant compatibility information. Receiving a delivery message does not necessarily mean access is working; report any difficulty so it can be investigated.

Service updates and scope questions

A SellForge Service Invoice pays for work to be completed after payment. Use your project scope and communication history when requesting an update. Identify the milestone, deliverable or requirement you are asking about. Where a specialist is assigned, use the contact channel provided for the project or contact SellForge support with your order reference.

Completed work and missing deliverables

Review the delivered items against the agreed scope and completion summary. If something is missing, inaccessible or incorrect, identify the specific item and explain the difference from the agreed work. Confirming receipt and approving completed work are separate actions. A payment or sent completion message alone does not establish customer approval.

Cancellation, refund and payment concerns

To request cancellation, a refund or a payment review, identify the purchase and explain your concern and requested resolution. Include relevant non-sensitive records if you believe a charge is incorrect or duplicated. Refund eligibility depends on the purchase type, service status, applicable refund terms and applicable law. Contacting support does not itself mean a refund has been approved or processed.

Contacting SellForge first, where possible, provides an opportunity to investigate and resolve the issue directly. It does not restrict contacting your bank or payment provider. If a payment dispute is already open, let the team know so the request can be handled with the applicable payment process in mind.

Keep information secure

Do not send passwords, one-time security codes, complete payment-card numbers or bank login details by email or chat. If service work requires access, ask your service team for the appropriate secure method and grant only the permissions needed for the agreed work.

Keeping your request clear

Use your order number in the subject line where possible, keep related correspondence together and identify any new information when following up. If your concern changes or is resolved, let the team know. This page does not promise round-the-clock availability, a fixed response deadline or a specific investigation outcome.

Related purchase information

Review the product or service description, agreed scope, digital delivery information, completion information and applicable Terms of Service, Refund Policy and Privacy Policy for your purchase. This support page does not replace those documents or set new refund or dispute restrictions.

SellForge support: sellforge339@gmail.com.