SellForge Customer Information
Digital ecommerce tools and services
SellForge provides digital ecommerce software tools, optimization tools, technical services, consulting-related services and other digital ecommerce solutions. Purchases may be digital tools, software access or services. Digital products and services do not require physical shipping.
Before you purchase
- Confirm whether you are buying a tool, software access or a service.
- Review the included deliverables and exclusions.
- For custom services, confirm the written scope and estimated timeframe.
- Check required information, access permissions and technical compatibility.
- Review delivery details and applicable refund and cancellation information.
- Contact sellforge339@gmail.com if anything is unclear before paying.
Service invoices
A SellForge Service Invoice pays for work to be completed after payment. Review the specific project description and agreed scope rather than relying on the invoice title alone. Payment documentation identifies SellForge or the applicable service name, rather than an individual specialist's personal name.
Delivery information
Depending on the purchase, delivery may occur through email, a secure access link, a customer account, a digital download, a service completion notification, direct communication with the assigned specialist or another digital method specified in the purchase description. Service work is not an instantly delivered download. The purchase description or project scope should identify the delivery method, estimated timeframe and required customer information.
Custom service scope
Before work starts, confirm the service description, deliverables, included revisions when applicable, estimated timeframe, required access, customer responsibilities, exclusions and completion criteria. Requests outside the original scope may require a separate quote or additional payment. Confirm any proposed scope, price and timing changes before additional work proceeds.
Specialists and service communication
Some services may be fulfilled directly through SellForge. Certain projects may be handled by ecommerce specialists, strategists, developers or service professionals working through the organization. Use the contact channel provided for your project, or contact SellForge support with your order number.
Reviewing completed work
When receiving a completion notification, review what was completed, the delivered items, completion date and access instructions against your agreed scope. Confirm receipt or identify missing or incorrect items with your service team. Payment or a sent notification alone is not a customer acknowledgment.
Support and payment concerns
If a tool was not delivered, access does not work, a service is incomplete or differs from the agreed scope, or a charge appears incorrect or duplicated, email sellforge339@gmail.com. Include your order number, purchase email, a description of the issue and relevant non-sensitive screenshots or records. Explain whether you are requesting troubleshooting, completion of missing work, billing correction, cancellation or a refund.
Contacting SellForge first, where possible, gives the team an opportunity to investigate and resolve the issue directly. It does not restrict your ability to contact your bank or payment provider. SellForge does not control bank or card-company dispute decisions.
Protect your information
Do not send passwords, full payment-card details or security codes by email or chat. Ask your service team for the appropriate secure access method.
Contact
SellForge support: sellforge339@gmail.com. This information page does not replace the applicable Terms of Service, Refund Policy or Privacy Policy.